Here Are Some Important Strategies That Expedia Is Focusing On For Its Future Growth

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Expedia’s Chief Dara Khosrowshahi recently spoke to Tnooz about some of the strategies that the company is currently focusing upon, in order to achieve long term growth. Below we list a few of those strategies:

  • With an eye towards a greater customer reach, the company is concentrating on social media and voice interaction. Though it feels that it has a mid level influence on social media platforms, on the voice front, it is still in the initial stages.
  • The company aims on taking HomeAway’s business from offline to online. Prior to its acquisition, HomeAway was delivering around $15 billion worth of annual transactions online. In early 2016, Expedia imposed a booking fee on HomeAway, to the tune of ~6% of the rental amount excluding taxes and any refundable deposits for its vacation rentals. Though HomeAway faced customer dissatisfaction due to this, this decision might make it one of the most profitable platforms for Expedia. The brands under Expedia’s umbrella might further help in cross selling HomeAway’s products and expand its reach.
  • Expedia is upgrading the functionalities of its PartnerCentral, the tool through which hoteliers can compare the pricing and availability versus other rival OTA websites.
  • It is growing the Expedia Affiliate Network by offering better perks to hotel suppliers. Expedia had recently strengthened its partnerships with hotel chains such as Marriott International and Red Lion Hotels.
  • Currently, 50% of Expedia’s traffic comes from mobile and hence the company is investing in more innovative features and better services through this medium.

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