February 2, 2017
Users in Focus: Improving Consulting Efficiency with Trefis
Charles River Associates In a previous installment of “Users in Focus” we featured, Cliff Nelson…
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February 1, 2017
Users in Focus: Optimizing Call-Center Efficiency
Cliff Nelson Cliff Nelson is currently on the investment team at a venture capital firm,…
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January 18, 2017
Users in Focus: In Sales, Shift the Client’s Frame of Reference from Price to Value
Neal Vachhani Neal is the VP Program Delivery & Customer Success at Quickplay, the global expert…
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January 10, 2017
Users in Focus: A More Effective Way For Evan Krauss To Engage Potential Investors
Evan Krauss Evan Krauss is an experienced sales and digital executive has been responsible for…
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January 3, 2017
Users in Focus: Monitoring Costs in Customer Care with Kullah Anderson
Kullah Anderson Kullah has spent most of his career in Customer Care, Quality Management, and…
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January 3, 2017
Introducing “Users in Focus”
Happy New Year We hope you all enjoyed the holiday season and the turn of…
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January 3, 2017
Users in Focus: Fixing Forecasting with Ken Favaro
Ken Favaro Ken is a strategy consultant with more than 30 years of experience advising…
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November 9, 2016
The flip side of “What-if” may be “We warned you!”
Before I went to bed this morning (~2am EST) I wondered, "Hmmmmm. Did we ever create a…
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October 10, 2016
“What-if” Election Series: Darkest Before The Dawn, or Just Dark?
Barely an hour before the second Presidential Debate, Donald Trump trails Hillary Clinton by 155…
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October 4, 2016
“What-if” Election Series: The Last Month in Pictures
Here is a visual summary of our election series to date. The margin of electoral…
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